FAQs
What happens after the first site visit?
After the first site visit, we assess your space, gather your requirements, and provide a tailored design layout and quote within a few days. This helps you quickly see how the project will take shape.
What types of projects can you do?
We can handle a variety of office fit-outs, including renovations, new office setups, and specialized installations like IT infrastructure, HVAC systems, and tailored furniture solutions. Every project is customized to your needs.
Is there a contract?
Yes, a contract is provided once you approve the design and quotation. It clearly outlines the scope, costs, and timelines, ensuring both parties are aligned before starting the work.
What guarantees do you give?
We offer guarantees on quality, timely delivery, and staying within the approved budget. Any issues covered under our warranties will be addressed promptly to ensure you’re satisfied.
How do I work out a budget?
Our Online Office Fit-Out Estimator allows you to easily input your requirements and get an instant, transparent quote. We can also provide suggestions to fit your budget effectively.
Do you have a specialty?
We specialize in turnkey office fit-outs, offering quick, efficient services that cover everything from design to installation, with an online platform to make the process smooth and hassle-free.
Is any project too small?
No project is too small. Whether you need a full-scale fit-out or just a small area redesigned, we handle every project with the same level of care and efficiency.
Why should I hire you?
Pick The Brick is focused on saving you time and effort through a streamlined process, quality designs, and personalized service. Our experienced team will ensure your space is transformed to meet your vision.
Can I see sample projects?
Yes, we showcase our completed projects and client feedback on our website. Additionally, we can share more detailed examples and case studies that relate to your specific requirements.
How long will our project take?
The duration depends on the project size and complexity. However, our team works efficiently to provide layouts in days and complete projects within agreed timelines, keeping you informed at every step.
Will I be working one on one with the designer?
Yes, you will have a dedicated designer who will be your point of contact throughout the process. They will ensure your ideas, preferences, and feedback are reflected in the design.
What is a mood board and sample board?
A mood board is a visual guide with colors, themes, and inspirations, while a sample board showcases physical samples of materials, textures, and finishes, allowing you to see how everything comes together.
I don’t know what style I want—can you still help?
Absolutely! Our designers are skilled in exploring your preferences through discussions and visual references to help you discover a style that aligns with your brand and needs.
If a design is not to my taste, what do I do?
If the initial design doesn’t match your vision, we welcome your feedback and will provide revisions to refine the design until it meets your expectations.
What is the sequence of phases that my design process will go through?
The design process includes consultation to understand your needs, layout creation, design development with 3D renders, material selection, and finalization before moving to the build phase.
What is spatial planning?
Spatial planning is the careful layout of office furniture, fixtures, and space usage to ensure efficient workflow, comfort, and aesthetics, maximizing functionality and visual appeal.
Can you incorporate my favorite pieces of furniture and accessories into the design?
Yes, we can include your existing furniture and accessories within the new design to blend seamlessly and maintain elements that are meaningful to you.
What’s a first look?
A first look is an initial visual concept of your design that highlights key elements like space layout, color schemes, and design themes before diving into finer details and materials.
How many times will I communicate with your designer?
We ensure multiple touchpoints throughout the process, including initial consultation, design reviews, revisions, and finalization, to keep you fully involved and updated.
How much time does your designer need to deliver the final design?
The timeline depends on the project’s size, but typically, a finalized design is ready within a few weeks, with regular updates provided along the way.
Need to make changes on the final design?
Changes are always possible! We’re flexible and will make necessary adjustments to the design based on your feedback until you’re fully satisfied with the result.
How long does the build process take?
The build duration varies based on the project size and complexity. However, we aim for swift completion, typically ranging from a few weeks for smaller projects to a couple of months for larger fit-outs.
Who manages the build process?
Your project will be managed by our experienced team, including a project manager who ensures seamless coordination, timely updates, and adherence to the agreed schedule.
How do you ensure quality during the build?
We use high-quality materials, experienced technicians, and a thorough quality control process. Regular site checks and client feedback are part of our standards to ensure excellence.
Do I need to be on-site during the build?
No, you don’t need to be on-site. Our team will handle all aspects, providing you with updates and scheduling walk-throughs as needed to ensure the build meets your expectations.
What if unexpected issues arise during the build?
We proactively address any unforeseen issues that arise during the build. You’ll be promptly informed, and we’ll propose solutions to minimize any impact on the timeline or budget.
Can I make changes during the build?
Changes are possible, but they may affect the project timeline and costs. We recommend finalizing the design before the build begins, but our team can accommodate adjustments if necessary.
How do you handle building permits and approvals
We handle all required building permits and approvals on your behalf, ensuring that your project complies with local regulations, so you don’t have to deal with the paperwork.
Do you offer warranties for the build work?
Yes, we provide warranties on our workmanship and materials used. Specific warranty terms vary based on the services and materials provided, which we’ll detail before the build starts.
Will I be updated on the progress of the build?
Yes, we provide regular updates throughout the build process, including milestone completions and any potential changes, ensuring you are informed every step of the way.
What happens after the build is complete?
After completion, we conduct a final walkthrough with you to ensure everything meets your expectations. Any final adjustments are made, and we leave the space clean and ready for use.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit cards, and other convenient payment options. Details will be provided once your project is confirmed.
Is a deposit required?
Yes, a deposit is typically required to secure the project and cover initial costs. The exact amount will be outlined in your contract based on the total project cost.
When are payments due?
Payments are usually split into stages, with an initial deposit, progress payments during the build, and a final payment upon project completion. A detailed payment schedule will be provided.
Can I pay in installments?
Yes, we offer staged payments throughout the project phases, making it easier for you to manage costs. The installment plan will be clearly communicated before the project begins.
Are the quotes fixed or subject to change?
Quotes are based on the approved design and specifications. Any changes to the design or scope may result in additional costs, which will be discussed and agreed upon before proceeding.
Do you provide invoices?
Yes, we provide detailed invoices for each payment stage, including a breakdown of costs and payment instructions, ensuring transparency throughout the project.
What happens if a payment is delayed?
If a payment is delayed, we will communicate with you to find a solution. However, it may impact the project timeline, as we require payments to be on schedule for smooth progress.
Are there any hidden fees?
No, we believe in transparency. All costs will be outlined in the initial quote and contract. Any potential additional charges due to changes will be discussed upfront.
Can I get a refund if I cancel the project?
Refund policies depend on the project stage and work completed. A fair assessment will be done, and any refundable amount will be calculated based on the contract terms.
Do you offer any financing options?
While we don’t offer direct financing, we are open to discussing flexible payment plans to suit your financial needs. Feel free to inquire about options when discussing your project.
Who can become a PTB partner?
Fit-out contractors, product suppliers, and service providers in the office interior industry who align with our standards can apply to become a PTB partner.
What are the benefits of partnering with PTB?
As a partner, you’ll gain access to a broader client base, enhance your market reach, and collaborate on various office fit-out projects, benefiting from PTB’s extensive network.
How do I apply to be a PTB partner?
Simply reach out to us through the contact details provided on our website, and our team will guide you through the application and onboarding process.
What is expected from PTB partners?
We expect partners to provide quality materials or services, maintain professional standards, and adhere to project timelines, ensuring the best outcomes for clients.
Is there any cost involved in becoming a partner?
No, there is no upfront cost to become a PTB partner. However, profit-sharing or service fees may apply based on the partnership type and project scope.
Will PTB help with marketing my services?
Yes, partnering with PTB includes marketing support through our platform, helping you connect with potential clients and promoting your services within our network.
How are projects assigned to partners?
Projects are assigned based on the partner’s expertise, availability, and suitability for the specific project needs, ensuring the right match for each client requirement.
Can I partner with PTB if I’m based outside Dubai?
Yes, we welcome partners from various locations across the Middle East and Africa as long as you can deliver quality services and materials that align with PTB’s standards and requirements.
What support does PTB offer to partners?
We provide ongoing support, including project coordination, client communication, and guidance on meeting our service standards, ensuring a smooth collaboration.
What services do you provide?
We offer turnkey office fit-outs, including flooring, ceiling, partitions, doors, HVAC, electrical, IT/ELV installations, pantry and washroom setups, furniture, and government approvals.
Can I select only certain services, or must I use the full package?
You can choose specific services or the full package depending on your needs. We tailor our offerings to match your project requirements.
Do you use eco-friendly materials?
Yes, we can source sustainable and eco-friendly materials upon request. We work closely with suppliers to provide environmentally responsible options.
Do you provide maintenance services after the fit-out?
While our primary focus is on the fit-out process, we can arrange for maintenance services as needed to ensure your space remains in optimal condition.
Can you work within my budget?
Absolutely! We offer flexible solutions and can adjust materials and services to ensure your office fit-out aligns with your budget while meeting quality standards.
What types of furniture do you provide?
We provide a range of office furniture, including workstations, chairs, cabinets, lounge seating, and custom pieces, all designed to enhance both style and functionality.
Do you handle plumbing and water connections for washrooms and pantries?
Yes, we take care of all plumbing, water connections, and related fittings to ensure your washroom and pantry are fully functional and well-designed.
Are government approvals and permits part of the service?
Yes, we handle all necessary government approvals and permits as part of our services to ensure compliance with local regulations throughout your fit-out process.
Can you customize designs for specific office needs?
Yes, we offer fully customizable design solutions to fit your unique office layout, style preferences, and functionality requirements.
Do you offer any guarantees for your services?
We guarantee quality workmanship and materials, adhering to agreed timelines and budgets. Specific warranties for each service are provided as part of our contract.
